Policies

    • Cancellation Policy: There is a $50 fee for cancelling an appointment less than 24 hours in advance unless cancelled due to COVID19. See our COVID19 policies for more info.

    • Properties are shot as-is when our photographers arrive. Please make sure the property is set up exactly the way you want it to look before our photographer arrives.

    • Our photographers are not movers, we assume no liability or responsibility for moving furniture or any other items.

    • Our photographers have a 30-second rule; If small item(s) can be moved or turned on in 30 seconds or less, we will move them or turn them on at your request or with permission. If the home is vacant our photographers will use their best judgement based on this rule. Examples: Soap dispensers on bathroom counters, hand towels, small office waste bin, turning on lights or lamps, raising blinds, etc.

    • Our photographers will request that you turn on all lights, open all blinds, remove small items, etc. if you have not done so already upon their arrival. If the home owner, agent, or other authority for the property refuses, the property will be shot as-is. If the property is too dark to be photographed or unable to be navigated (too much clutter) the shoot will be cancelled on-site and incur a cancellation fee.

    • The property to be shot must be structurally safe, clean enough to live or work in, and pose no potential safety or health threats to our photographers (no squatters in vacant properties, no hoarder houses, able to be locked, etc.) If you have a special request such as photographing a property that is partially/fully burned down or in some other disarray, please call or text us: ‪(312) 661-5365‬. We may be able to help you, but we will need to send a specialist for that kind of job and not one of our regular photographers.

  • By ordering services from Aperture Labs you agree to the following Service Agreement for Digital Imagery.

    We hope these policies are helpful and instructional as we work together to create beautiful photographs for your marketing.

    Limited Licensing Release: In order to provide you with the best service and support at reasonable pricing, Aperture Labs does not sell our photographs, videos, or other imagery. We license their use. The fee quoted is dependent on (1) payment of the invoice in full, (2) using the photographs only as indicated and (3) protecting them with proper copyright notification.

    This service agreement is a limited license photo release.

    • Images delivered are licensed to the agent for the purpose of listing a property only.

    • Term of the listing shall not exceed 1 year.

    • A primary photo can be used for a longer duration and for additional “sold” marketing materials.

    • Your rights permit you to post our photographs on multiple listing services and make the images available in your listing for the property.

    • However, your rights do not permit third-parties to copy, display or distribute our photographs for the purpose of providing services competitive with the products you have purchased from us unless we give you written permission.

    • Only the agent has permission to use the delivered images on any electronic or printed form of advertisement for the promotion of the property.

    • If anyone (builders, stagers, designers or “third parties”) ask to use the images in a way not directly related to marketing the property, you agree to refer them to us. If we agree to allow others to use the images, additional licensing fee may be required.

    • For image integrity and quality control, images may not be altered once delivered. Image editing will be done by Aperture Labs, fees may apply.

    • Please contact us for an additional release for any/all printed or web publications not directly related to marketing, fees may apply.

    • Photo credit must be given to Aperture Labs when used on any and all social media sites. (Facebook, Instagram, Twitter, etc.)

    • Unauthorized use of images is a copyright violation and will result in termination of this contract.Copyright Notice:ALL PHOTOGRAPHS ARE THE COPYRIGHT OF Aperture Labs.

    • The agent agrees that Aperture Labs will remain the owner of all the copyrights of all images.

    • Copyright is not and will not be transferred to any other party, without Aperture Labs’ approval.

    • Licensing may be obtained for various applications of images, please contact us for more details.

    • Aperture Labs retains the copyright and ownership of all images from the photo session and reserves the right to reproduce images for portfolio, studio display, gallery display, website, self-promotion, photo contests, teaching classes and other uses deemed appropriate by Aperture Labs.

    • Aperture Labs reserves all rights not granted to the agent by this agreement. If we discover that someone is infringing on copyright, the agent agrees to cooperate to help stop the infringement or collect damages.

    • Home sellers/buyers may request a copy of the photos from the photographer only, separate licensing will apply

    • If someone is sick, has been around someone sick, or has any symptoms related to COVID19 within the last 10 days you should cancel your appointment and reschedule. We will not charge a penalty fee even if the shoot is cancelled less than 24 hours in advanced due to COVID19 concerns.

    • If our photographer arrives and someone appears sick in the house, is exhibiting symptoms, or is informed by a home owner, agent, landlord, or any other person on site that someone is sick in the house or has been sick or around someone sick within the last 10 days, the shoot will be immediately cancelled on site and you will be charged the full rate without refund. No exceptions; make sure you cancel or reschedule if someone is sick as there is no penalty for this.